How it works:

For Dinant, it is a priority to promptly address any type of claim, complaint, query or concern that its Stakeholders may report on issues related to the company.

It is for this reason that Dinant has established mechanisms that are available to our employees (Mecanismo PQSR) as well as to members of our neighboring communities, non-governmental organizations and any type of external Stakeholders (Mecanismo de reclamos MdR) in order to strengthen communication, providing timely and sustainable solutions for all involved. We recognize the importance of providing this Stakeholder feedback mechanism, as it facilitates the monitoring of compliance with the Corporate Sustainability Policy throughout our operations and supply chain.

The Grievance Procedure also promotes transparency and accountability through the disclosure of our complete list of grievances, with updates on our actions to address them.

Grievances may be submitted through any of the following channels:

• • Through the company’s social area, either by directly contacting the CSR Officers at each operation site, as well as during visits to the communities.
  • Mailboxes located in the facilities of the different operating sites and in the common areas of our communities of high influence such as: grocery stores, community centers, among others.
  • Through the following e-mails:
    1. Employees: reclamo.interno@dinant.com
    2. Communities and others Stakeholders: mdrc@dinant.com
  • Through our web page in the “Contact Us” section, selecting the “Grievances Mechanisms” section.
  • Finally, through the telephone +504 22753370

List of Grievances

According to Dinant’s procedure, we investigate all cases we receive. Based on the evidence received to date, the cases listed here are those that are classified as readable complaints and have a review process.