How it works

This Grievance Procedure has been established for DINANT to address grievances from parties, including individuals, government organizations and non-governmental organizations concerning the implementation of DINANT´s No Deforestation, No Peat, No Exploitation (NDPE) Policy. We recognise that providing this feedback mechanism for stakeholders is important because it helps in the monitoring of compliance with DINANT’s NDPE policy throughout our operations and supply chain.

The Grievance Procedure also promotes transparency and accountability, through disclosure of our full list of grievances, with updates on our actions to address them.

Submit Grievance

Grievances can be submitted through any of the following channels:

• By email to: info@dinant.com
• By telephone to +60 3 2119 9000
• By fax to +60 3 2026 2142
• By messaging the following local mobile numbers via SMS or WhatsApp
  Malaysia: +60 1 3551 6930
  Indonesia: +62 812 1378 7839

  These hotlines are available during and outside office hours
  In writing to
  DINANT
  28 Biopolis Road
  Singapore 138568
  Attention: Sustainability Department (Grievance Coordinator)

Ineligible Grievance List

As per DINANT Grievance Procedure, we investigate all cases which are received. Based on the evidence received to date, the cases listed here are those that are classified as ineligible grievances and will not be further investigated.

Updated: April 2025

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